COVID-19 Update

COVID-19 Update

***last updated April 2020***

The Energy Alliance is committed to supporting our customers and community throughout this unprecedented and unpredictable time.

We are currently working remotely but please be assured that our change in environment will not diminish our commitment to assist our customers across Australia during these challenging times.   

Our focus is to support our customers, staff and the wider community to stay safe and connected with our team, whilst looking for opportunities to assist your business to reduce costs during this difficult time.  

We are working with your energy retailers to ensure we can communicate with you the ways in which you can receive support with your ongoing energy needs.  Many of the energy retailers have recognised that some customers may experience payment challenges from their normal income being disrupted due to the impacts of COVID-19.  These customers will be offered heightened flexibility with payment arrangements to assist them through this time.  Below are the contact points for each energy retailer, so you can get in touch with them as they tailor a plan to suit your situation.

During this time, if any of your peers are experiencing difficulties with their current energy company and would like some assistance, please feel free to share our details so that we can continue to assist the wider community. 

Our contact number remains 03 9872 6869 or you can email us at admin@energyalliance.net.au requesting assistance.

 

Energy Retailer Information

Origin Energy

Origin Energy has reassured its customers that help is available for anyone impacted by COVID-19, and that it continues to take action to ensure access to reliable energy supply is maintained throughout the pandemic. They have supplied a number for customers to call them on 1300 942 760

Origin Energy will work with clients to customise a payment plan to those businesses who have been affected by COVID-19, please email them directly majoraccountscredit@originenergy.com.au

https://www.originenergy.com.au/about/investors-media/media-centre/covid_19_supporting_customers_and_maintaining_energy_supply.html

 

AGL

AGL remains committed to offering sustainable payment arrangements within their payment assistance process. They recognise some customers may experience payment challenges from their normal income being disrupted due to the impacts of COVID-19 (Coronavirus). These customers will be offered heightened flexibility with payment arrangements to assist them through this time.

Assistance is available via AGL’s website and app. Using these services will ensure AGL’s voice support is prioritised to those vulnerable customers that need it most.

  https://www.agl.com.au/coronavirus/customer-support-program?cidi=A10523

 

energy australia

Energy Australia have advised if you have been affected by Coronavirus and are experiencing Financial Difficulties, they are able to help. Please contact The Energy Alliance directly and we will have your Energy Australia account managers contact you directly. 

Energy Australia recognise that many small businesses may be impacted by difficult trading conditions due to the coronavirus and are working with these customers on a case-by-case basis.  With longer than normal call wait times, Energy Australia is encouraging customers to make contact online and via digital communication channels.

https://www.energyaustralia.com.au/home/help-and-support/faqs/how-to-reach-us-during-covid-19-situation

 

blue NRG

Blue NRG 

Blue NRG are closely monitoring all Government announcements in relation to the Coronavirus (COVID-19). Blue NRG are aware of the impact these announcements may have on customers and  are committed to providing support to those in need.   

Please contact Blue NRG on 1300 599 888 if you are experiencing financial difficulties or worried about your business and they will guide you on the available options. 

https://www.bluenrg.com.au/

 

next

Next Business Energy Payment arrangements can be arranged should you require.  Please contact Next Business Energy directly on 1300 466 398.

https://nextbusinessenergy.com.au/covid-19/

 

alinta

Alinta Energy understand that many small businesses have unfortunately been financially impacted by COVID-19. Please don’t hesitate to call for assistance with arranging payment extensions, setting up payment plans or alternative payment options to suit your individual business circumstances. They'll also ensure you stay connected.

https://www.alintaenergy.com.au/vic/help-and-support/help-and-support/customer-support/faults-and-emergencies/covid-19

 

NSW, QLD and SA clients call 13 37 02 or email customer.service@alintaenergy.com.au 

VIC clients call 1300 721 753  or email alinta.assist@alintaenergy.com.au   

WA clients call 13 13 58 for assistance 

 

ERM

ERM are dealing with each client on a case by case basis and would request clients to email creditdepartment@ermpower.com.au seeking assistance.

Ergon are flexible to work with clients in providing payment extensions or cancelling payments, if needed.   Call 1300 135 210 for further assistance.

https://www.ergon.com.au/retail/help-and-support/our-response-to-covid-19

 

momentum hydro

Momentum is committed to heloping their customers through this crisis.  If you need to access their financial hardship program please contact their customer service team to dicusss on 1300 662 778 Mon-Fri 8am to 7pm, or login to your MyAccount to request a payment extension momentumenergy.com.au/myaccount

https://www.momentumenergy.com.au/blog/covid-19

Hydro Tasmania Please call them directly on 1300 360 441 https://www.hydro.com.au/things-to-do/visitor-information-and-safety/covid-19-response

 

synergy

Synergy is launching a series of initiatives in support of the WA state government stimulus package to support all West Australians through the current COVID-19 crisis. 

As part of the initiatives, Synergy will be working with customers who are experiencing difficulty in paying their energy bills and assist them through these difficult times. 

Customers will be able to access all the initiatives through My Account or the Synergy website by self-serving or by calling 13 13 53

https://www.synergy.net.au/About-us/News-and-announcements/Media-releases/Synergys-response-to-COVID-19

FAQ - https://www.synergy.net.au/Your-business/Help-and-advice/Covid-19-business-support

 

Tango

Tango Energy is helping customers throughout this difficult period and will provide financial assistance to those who need it.  

Tango customer service agents are working from home and are able to provide full service as normal. If you need to call please be mindful that call wait times may be higher than usual due to increased demand. For more details on how Tango can help, please call 1800 239 981, or start a web chat online

https://www.tangoenergy.com/coronavirus